Privacy policy

Last updated: February 23, 2026

HSUV GLOBAL operates this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide customers with home wellness and lifestyle products, including UV sterilization devices and related accessories. HSUV GLOBAL is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified.

Depending on how you interact with the Services and as permitted by applicable law, we may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address.

Financial information including payment card information, transaction details, form of payment, payment confirmation, and other payment details. All payment transactions are securely processed through Shopify Payments and trusted third-party payment providers.

Account information including your username, password, preferences, and settings.

Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled.

Communications including information you provide when contacting customer support.

Device information including IP address, browser type, network connection, and device identifiers.

Usage information including how and when you interact with the Services.

Personal Information Sources

We may collect personal information directly from you when you create an account, place an order, contact us, or otherwise provide information.

We may collect information automatically through cookies and similar technologies when you use the Services.

We may receive information from Shopify and service providers who process data on our behalf.

We may also receive information from partners or other third parties as permitted by law.

How We Use Your Personal Information

We use your personal information to provide, tailor, and improve the Services. This includes processing payments, fulfilling orders, arranging shipping, managing returns and exchanges, maintaining your account, and personalizing your shopping experience.

We may use your information for marketing and promotional purposes, including sending email communications. You may unsubscribe from marketing emails at any time. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We use personal information for security and fraud prevention, including protecting transactions, detecting suspicious activity, and maintaining the integrity of our Services.

We may use personal information to comply with applicable laws, respond to legal requests, and enforce our policies and agreements.

How We Disclose Personal Information

We may disclose your personal information to Shopify, payment processors, shipping carriers, and other service providers who assist in operating our business.

We may disclose information to business or marketing partners as necessary to provide advertising services.

We may disclose information if required by law or in connection with a legal process.

We do not sell personal information.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Your information may be transferred to and processed in Canada, the United States, or other jurisdictions where Shopify or its service providers operate.

For more information about Shopify’s privacy practices, please visit https://privacy.shopify.com.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards for international data transfers.

Children’s Data

The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Security and Retention

We use commercially reasonable safeguards to protect personal information. However, no transmission over the internet is completely secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information. You may also withdraw consent or opt out of marketing communications at any time.

To exercise your rights, please contact us using the details below.

Product Disclaimer

Our products are intended for general household and hygiene purposes only and are not medical devices unless otherwise stated.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

Contact

HSUV GLOBAL
HANSUNG UV LAMP GLOBAL LTD.

Vancouver, British Columbia
Canada

Email: info@hansunguv.ca

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (PST)